Quick Summary

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1. Your Right to Cancel (Online Orders Only)

Under UK Consumer Contracts Regulations, you have the right to cancel within 14 days from the date your goods are delivered.

1. To cancel, email us at sales@applianceexperts.co.uk.
2. Please include your full name, order number, product name, and reason for cancellation.

2. Conditions for Returns (Change of Mind)

Returns are accepted only if all conditions below are met.

1. The appliance has not been installed or connected.
2. The product is in original packaging with all accessories, manuals and fittings.
3. The item is unused and in resalable condition.
4. The cancellation request is made within 14 days of delivery.

3. Collection Charges

1. Because appliances are heavy items, change-of-mind returns are collected by us.
2. An £84 collection fee applies for change-of-mind returns.
3. If a scheduled collection fails due to customer absence or access issues, additional collection charges may apply on a case-by-case basis.

4. Non-Refundable Services

Once completed, these services cannot be reversed.

1. Installation service fees are non-refundable once installation has been performed.
2. Recycling / old appliance removal fees are non-refundable once the service has been performed.

5. Damaged or Incomplete Items

1. If your item arrives damaged, incomplete, or missing parts, you must notify us within 48 hours of delivery.
2. Please provide photographs and your order number.
3. We will review the issue and agree an appropriate resolution with you.

6. Faulty Appliances After Delivery

1. Appliances are covered by manufacturer warranty. Customers should contact the manufacturer first for faster warranty service.
   
2. Where required, we reserve the right to inspect the appliance or arrange verification before any remedy is offered.
3. Call-out charges may apply where no fault is found, the issue is caused by misuse, or installation was carried out by a third party.

7. Refund Eligibility

1. Refunds are approved only when returned goods meet our return conditions.
2. We reserve the right to refuse refunds where items are returned used/installed, damaged after delivery, missing packaging/parts, or where serial numbers do not match supplied goods.

8. Commercial Purchases

1. This returns policy applies to consumer purchases only.
2. Orders placed for business use may not qualify for consumer cancellation rights.

9. How to Request a Return

1. Email us at sales@applianceexperts.co.uk.
2. Include: order number, product details, reason, and (if relevant) photographs.
3. Please confirm the item is unused and not installed (for change-of-mind returns).